IT Support Analyst

Job title: IT Support Analyst

Company: Burnco

Job description: Description :Rock it with BURNCO!Are you an IT Support professional seeking your next great opportunity? BURNCO is hiring an IT Support Analyst based out of our Calgary head office to provide hands-on support across our North American operations. This role goes beyond the desk — you’ll be getting out to our site locations, troubleshooting in real-time and working directly with users in the field. Mobility, self-direction, and real-world IT experience are essential. If you’re ready for a dynamic, fast-paced opportunity, we want to hear from you!You will provide onsite and remote technical support to our end-users, ensuring timely and accurate resolution with a high level of customer satisfaction. As the region’s IT Service Desk Specialist, you will also be responsible for supporting the daily operations of the organization. As a strong problem-solver, with proven experience working independently, you will thrive within this team environment.What you will be doing

• Serve as the onsite liaison for IT teams, including networking, infrastructure, security, and corporate users
• Collaborate with stakeholders to support IT business initiatives, drive best practices, and ensure standards and compliance
• Manage vendor relationships and coordinate onsite services as needed
• Provide timely, professional IT support via calls, emails, tickets, both onsite and remotely
• Install, configure, and troubleshoot hardware, software, peripherals, networking equipment, VOIP, and mobile devices
• Perform routine maintenance across multiple sites and maintain an accurate IT asset inventory
• Train users on desktop and business applications, and develop IT knowledge base documentation
• Manage user accounts within Active Directory and Office 365 hybrid environments
• Track, escalate, and resolve incidents and service requests using ServiceNow
• Collaborate with second- and third-tier support teams on complex technical issues
• Provide onsite support for IT changes, maintenance, and configuration tasks
• Maintain organization and standards within equipment and server rooms
• Participate in emergency response and after-hours support as required
• Proactively maintain and procure IT equipment to prevent service disruptions
• Support onboarding and offboarding processes for users

What we would like from you

• 2+ years’ experience in a similar IT support role
• Proactive, detail-oriented, and self-motivated with strong problem-solving and organizational skills
• Excellent interpersonal skills with strong customer service orientation
• Extensive hands-on experience with Active Directory and proficiency with Microsoft Office 365
• Demonstrated experience with end-to-end ownership of service requests and incidents
• Ability to terminate and test copper cables
• Familiarity with Windows desktop support, mobile devices (Android/iOS), and networking concepts
• Experience with ServiceNow is considered an asset
• Relevant certifications (ITIL, A+, MCSA) is considered an asset

Location and other key details:

• This is a full-time, permanent position based out of our Calgary head office: 5055 11th St NE, Calgary, Alberta
• Standard hours are Monday to Friday, 40 hours per week, with some on-call availability required
• Occasional travel to multiple BURNCO sites; must be comfortable working in an industrial setting with PPE
• Dexterity to operate computers, peripherals, power tools, and related equipment
• Ability to lift and transport moderately heavy items such as desktop computers, switches, and UPS units

Why BURNCO?

• Be part of a supportive, high-performing team that values your growth and success
• Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more
• Experience our inclusive, collaborative, and safety-focused culture
• Take part in team events, professional development activities, and community initiatives

COMPETITIVE SALARIESWorth it!PERFORMANCE INCENTIVESRock it!GREAT BENEFITSYou bet!CHANCE TO MAKE A DIFFERENCEAbsolutely!LEARNING OPPORTUNITIESAlways!

Expected salary:

Location: Calgary, AB

Job date: Wed, 30 Jul 2025 22:26:29 GMT

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